Service Advisor (maternity cover), Poulton-Le-Fylde

Salary: £ £17,000.00-£22,000.00 per year

Chris Allen Garages Fleetwood is a family run multi-franchise Ford, Mazda and Quick Lane dealership. With 42 years in business, we are proud to have a loyal customer base, built on quality and trust, and a dedicated team of skilled technicians and friendly customer focussed team members.

We're currently looking to recruit a enthusiastic Service Advisor to join our team.
This is a temporary Full Time position (maternity cover) (Monday-Friday and alternate Saturdays).

As the first point of contact for most of our customers, you will be the link between our valued customers and ensuring a smooth running of the workshop. From warmly welcoming customers into our dealership, your role will be to ensure their smooth journey from organizing and understanding service and repair options, to booking in and presenting the completed job. This will involve liaising with our busy workshop team, parts and sales department.

You'll also be key in ensuring customers are getting the best deal, and that they feel supported and fully advised.

The ideal candidate will have:

  • Previous Service Advisor experience (although this is not essential)
  • Experience of delivering outstanding customer service
  • Excellent listening and communication skills
  • An ability to work in a fast paced environment
  • An ability to resolve conflict situations calmly and professionally
  • Be computer literate and have previous experience of using a Dealer Management System (preferably Pinnacle or similar)
  • Be well organized and empathic
  • Ability and willingness to up-sell
  • A Full Driving License

In return, we will offer you a fantastic progressive working environment, competitive salary and commission package, discounts on vehicles, parts and servicing, and the opportunity to develop and up skill.

Contract length: 12 months

Job Types: Full-time, Temporary

Added: 01 September 2021